Service Excellence

Code Course Title Days Date
SE01 Developing Essential Skills for Achieving Service Excellence  5 4-Mar-2019
8-Jul-2019
25-Nov-2019
SE02 Management Strategies for Building a Customer-driven Organisation 10 14-Jan-2019
8-Apr-2019
23-Sep-2019
SE03 Managing Expectations of Internal and External Customers 5 4-Feb-2019
10-Jun-2019
28-Oct-2019
SE04 Managing Service Quality and Customer Satisfaction  10 11-Mar-2019
22-Jul-2019
18-Nov-2019
SE05 Measuring, Monitoring and Improving the Customer Experience 5 18-Mar-2019
29 July. 2019
18-Nov-2019
SE06 Managing the Customer Complaints- Best Practice 10 25-Feb-2019
24-Jun-2019
4-Nov-2019
SE07 Effectively Handling Challenging Customer Service Situations 5 8-Apr-2019
26-Aug-2019
2-Dec-2019
SE08 Advanced Customer Service and Communication Skills for Government Employees 10 4-Mar-2019
15-Jul-2019
25-Nov-2019
SE09 Service Recovery Strategies 5 18-Feb-2019
13-May-2019
23-Sep-2019
SE10 Developing and Implementing a Service Excellence System  10 11-Mar-2019
1-Jul-2019
11-Nov-2019
SE11 Effective Telephone Techniques to Engage and Influence Customers 5 18-Mar-2019
29-Jul-2019
18-Nov-2019
SE12 Customer Relationship Management Strategies in the Digital Era  10 25-Feb-2019
18-Jun-2019
28-Oct-2019